TERMS AND CONDITIONS
Last Update: 30 October 2017
These Terms and Conditions of Use create a legal contract between you and us. Please read them before Selling or Buying on sneakerspaza.co.za
Sneaker Spaza (“Sneaker Spaza,” “we,” or “us”) is a marketplace that allows users to Buy, Sell and Trade Sneakers.
Sneaker Spaza is directly involved in the transaction between buyers and sellers. As a result, Sneaker Spaza makes sure buyer receives a 100% Authentic / Legit product.
Sneaker Spaza facilitates the purchase transaction, we do not set prices for sneakers. Sellers set prices, they may be higher than retail value. Sneaker Spaza does not guarantee that any item will sell. We reserve the right to investigate complaints and violations of these Terms and may take any appropriate actions. Although the Services are anonymous and we generally do not share your information with other buyers and sellers, we may share your information with law enforcement and other third parties as part of an investigation related to any alleged violation, and we may respond to all inquiries initiated by law enforcement.
AUTHENTICATION & SHIPPING
As part of the purchase transaction, the seller will ship the item to Sneaker Spaza where Sneaker Spaza will visually inspect the sneakers to confirm that they are authentic.
*Sellers are responsible for shipping the products to Sneaker Spaza and are liable for shipping costs.
*Shipping costs to the buyer is charged after every purchase (after checkout).
*Everything ships via POSTNET to POSTNET service.
*Estimated delivery is 7-9 business days from the date your transaction was confirmed.
If Sneaker Spaza determines that the item is authentic, Sneaker Spaza will ship the item to the buyer. If Sneaker Spaza cannot reasonably confirm the authenticity of the item or determines it is authentic, then we will notify the buyer and the seller that the item is not authentic and will issue a refund (within 7 working days) to the buyer.
If a buyer receives an item that is believed to be counterfeit, the buyer must notify Sneaker Spaza in writing within 3 days after receiving the item, and we will commence an investigation into the item.
Sneaker Spaza policy requires sellers to ship sneakers within three (3) business days of the purchase. Once we receive the item from the seller it generally takes [2-4] business days for us to authenticate the sneakers and ship them to the buyer.
The majority of trades are completed in a shorter time frame. It all depends on how prompt the seller is sending us the sneakers.
WHEN DOES THE SELLER GET PAID?
We hold the buyers money until we receive and authenticate the sneakers purchased. *Payments to sellers are released every Friday (once a week). If a purchase is made this week, the payout will fall into the following week.
If a buyer does not receive an item, the buyer shall promptly report the issue to Sneaker Spaza within 2 days of the latest estimated delivery date.
To be an eligible buyer you must have a mailing address in South Africa, and must use that address for all Sneaker Spaza transactions. In general, we charge your credit card immediately upon purchase. If your payment fails or is rejected for any reason (e.g., purchase exceeds credit card limit, card is cancelled, chargeback is requested).
To list [Sellers] are required to supply their Name, Contact Details, Sneakers Size and the Price. The sneaker should be Authentic and should be in a good condition.
Sneaker Spaza charges a seller 10% on each item purchased (for selling on our platform and covering transaction fees). From the price that the buyer sets, Sneaker Spaza will deduct 10% after the sale.
If we find that the sneakers you sent to us are counterfeit/fake you will be banned from our platform.
If you have sneakers listed on our platform, you have to make sure to update us whenever you no longer want to sell your sneakers or you have already sold them privately.
TYPOGRAPHICAL ERRORS AND CANCELLATION OF ORDERS
In the event, if a product on www.sneakerspaza.co.za is mistakenly listed at an incorrect price, or with incorrect information, Sneaker Spaza will have the right to refuse or cancel any orders placed for the product listed at the incorrect price. In addition, Sneaker Spaza reserves the right any time after receipt of your order to refuse or cancel your order for any reason, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sneaker Spaza will issue a credit to your credit card account in the amount of charge, read Refund Policy here.
ADDITIONAL CONDITIONS AND MODIFICATIONS TO CONDITIONS
We may add additional conditions that govern your use of the Site by posting such conditions on the Site from time to time. In addition, we may revise these Conditions at any time. When we do, we will also revise the “last updated” date at the top of these Conditions. You are responsible for regularly reviewing the current Conditions. The most current version of the Conditions can be reviewed by clicking on the “Terms and Conditions” hypertext link located at the top or bottom of our web pages. Your continued use of the Site after we post any revised Conditions constitutes your agreement to any such revised terms. If you object to any of these Conditions or any subsequent changes, you may not use the Site.
REFUNDS / RETURN
Our Return Policy applies to this Terms and Conditions. Read our Return Policy here.
HOW SECURE IS SHOPPING ON SNEAKER SPAZA? IS MY DATA PROTECTED?
Our online shopping payments are processed using “Payfast” (Easy, Secure and Instant payments processing service for South Africans for online buyers and sellers.)
PayFast is a payments processing service for South Africans and South African websites. Enable easy, secure and instant transfer of money between online buyers and sellers.
Allows sellers to accept payments from buyers in a variety of ways. Process credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified) and Ukash.
ALL SALES ARE FINAL ONCE THE ITEM IS SUCCESSFULLY AUTHENTICATED AND DELIVERED, AND NO REFUND REQUESTS WILL BE HONORED.
Due to the fact that our items are supplied on consignment by many different sellers we regrettably cannot accept returns on any footwear.
Sneaker Spaza does not claim ownership rights in some of the Content.